Shipping, duties & taxes
Our prices do not include import duties or taxes for orders shipped outside Australia. Any duties, import taxes (such as VAT or GST) and courier handling fees are set by your country's customs authority. You pay them to the courier when your order arrives, and the courier will contact you before delivery to arrange payment.
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We ship with DHL Express
Your order leaves our Perth workshop tracked all the way to your door.
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DHL sends you an invoice
If your country charges import duties or taxes, DHL emails you an invoice before delivery.
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Pay and it's released
Pay DHL online and your order is released for delivery.
Estimated duty on guitars
Duty depends on where your guitar was built. Customs charges duty based on a guitar's country of manufacture, not the country it ships from. CustomShop (handbuilt in Perth), Factory Standard and Kaseki guitars are built in Australia. GTR runs (including Goliath, Hype, TX GTR and Metal V GTR) and DC Signature models are built in South Korea. GTI guitars are built in Indonesia. Because each country has different trade agreements, the same destination can have a different duty rate depending on where your guitar was built.
How it is calculated. Most countries charge duty on the value of your order plus shipping. They then charge import tax on the total, including the duty.
| Country | Import tax | Built in AustraliaCustomShop, Factory Standard, Kaseki | Built in South KoreaGTR runs, Metal V GTR, DC Signature | Built in IndonesiaGTI |
|---|---|---|---|---|
United States
| None federally, state sales tax may apply | 12.5% | 12.5% | 15% |
United Kingdom
| VAT 20% | 0% | 2% | Up to 2% |
| European Union | VAT 17% to 27%, by country | 3.7% | 3.7% | 3.7% |
Canada
| GST 5% plus provincial tax | 0% | 6% | 6% |
Japan
| Consumption tax 10% | 0% | 0% | 0% |
Rates as of 13 October 2026. These figures are estimates only. Your courier calculates the final amount on arrival.
For any other country, or for a personal estimate before you order, email guitars@ormsbyguitars.com.
Parts and accessories
Smaller orders such as pickups, hardware and strings may also attract duty, import tax and a courier fee, because many countries have reduced or removed their low value exemptions.
Refused deliveries
If duties are not paid and the parcel is returned to us, return shipping and any charges incurred will be deducted from your refund.
Declarations
We declare the full value and true country of origin on every shipment. We cannot mark orders as gifts or declare a lower value.
US state sales tax
There is no federal sales tax in the US. Each state sets its own rate, and many cities and counties add a local rate on top. Choose your state to see the typical rate.
DHL does not collect state sales tax when your guitar is delivered. Depending on your state, you may need to pay it yourself as use tax. Your state's tax department can confirm the exact rate for your address.
Pick your state to see the typical sales tax rate.
See all states
| State | State rate | Average local | Typical total |
|---|---|---|---|
| Alabama | 4.00% | 5.46% | 9.46% |
| Alaska | None | 1.82% | 1.82% |
| Arizona | 5.60% | 2.92% | 8.52% |
| Arkansas | 6.50% | 2.96% | 9.46% |
| California | 7.25% | 1.74% | 8.99% |
| Colorado | 2.90% | 4.99% | 7.89% |
| Connecticut | 6.35% | None | 6.35% |
| Delaware | None | None | None |
| District of Columbia | 6.00% | None | 6.00% |
| Florida | 6.00% | 0.98% | 6.98% |
| Georgia | 4.00% | 3.49% | 7.49% |
| Hawaii | 4.00% | 0.50% | 4.50% |
| Idaho | 6.00% | 0.03% | 6.03% |
| Illinois | 6.25% | 2.71% | 8.96% |
| Indiana | 7.00% | None | 7.00% |
| Iowa | 6.00% | 0.94% | 6.94% |
| Kansas | 6.50% | 2.19% | 8.69% |
| Kentucky | 6.00% | None | 6.00% |
| Louisiana | 5.00% | 5.11% | 10.11% |
| Maine | 5.50% | None | 5.50% |
| Maryland | 6.00% | None | 6.00% |
| Massachusetts | 6.25% | None | 6.25% |
| Michigan | 6.00% | None | 6.00% |
| Minnesota | 6.875% | 1.26% | 8.14% |
| Mississippi | 7.00% | 0.06% | 7.06% |
| Missouri | 4.225% | 4.22% | 8.44% |
| Montana | None | None | None |
| Nebraska | 5.50% | 1.48% | 6.98% |
| Nevada | 6.85% | 1.39% | 8.24% |
| New Hampshire | None | None | None |
| New Jersey | 6.625% | None | 6.60% |
| New Mexico | 4.875% | 2.79% | 7.67% |
| New York | 4.00% | 4.54% | 8.54% |
| North Carolina | 4.75% | 2.25% | 7.00% |
| North Dakota | 5.00% | 2.09% | 7.09% |
| Ohio | 5.75% | 1.54% | 7.29% |
| Oklahoma | 4.50% | 4.56% | 9.06% |
| Oregon | None | None | None |
| Pennsylvania | 6.00% | 0.34% | 6.34% |
| Rhode Island | 7.00% | None | 7.00% |
| South Carolina | 6.00% | 1.49% | 7.49% |
| South Dakota | 4.20% | 1.91% | 6.11% |
| Tennessee | 7.00% | 2.61% | 9.61% |
| Texas | 6.25% | 1.95% | 8.20% |
| Utah | 6.10% | 1.32% | 7.42% |
| Vermont | 6.00% | 0.39% | 6.39% |
| Virginia | 5.30% | 0.47% | 5.77% |
| Washington | 6.50% | 3.01% | 9.51% |
| West Virginia | 6.00% | 0.59% | 6.59% |
| Wisconsin | 5.00% | 0.72% | 5.72% |
| Wyoming | 4.00% | 1.56% | 5.56% |
Rates as of 1 January 2026, from the Tax Foundation. Average local rates are weighted by population, so your exact rate may be higher or lower.
Find your state's tax department on the Federation of Tax Administrators website.